You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders placed by 1:00 pm Eastern Standard Time (EST) Monday through Friday will be processed that same day. Orders received after 1:00 pm on Friday through Sunday will be process on Monday. Most express shipments will be received the next business day if ordered before 12:00 pm EST Monday-Friday during non-holiday periods.
INTERNATIONAL SHIPPING AND OTHER FEES
All Carriers are considered when shipping International packages. Shipments outside of the U.S may be subject to fees such as "import customs fees" which include Customs, Duties, Taxes, Broker Fees and other similar fees. These "fees" are typically collected by the shipping carrier in your area, and are NOT collected for our benefit. These "import" fees are not a part of our shipping charges. These are fees imposed by your country's customs laws. Please contact your local carriers and customs department to learn more about these fees. You the importer will be responsible for all "fees" which may be imposed by your country's customs laws including but not limited to duties, taxes, brokerage fees and other fees that may apply at the time package is delivered to you. If you would like to specify a carrier in particular, you must contact us in advance before we process and ship out your order. You may contact us (toll free) at 888-427-8455 M-F 9-5 EST.