You can purchase our products online or, in the US, by calling our Toll-Free number (888) 427-8455. For international orders, please contact us directly via email and we will be able to arrange it for you.
Our Payment Methods
Our website is completely secure. We use SSL (secure socket layer) technology to encrypt and protect personal data sent to us over the internet. From the moment you enter our "Shopping" screen, you are on a secure server. All your information, including your credit card number, is encrypted when transmitted and stored in secure servers.
If you are still uncomfortable using your credit card number online, you can call customer service at (888) 427-8455 Monday through Friday from 9:30 to 5 pm Eastern Standard Time (EST).
We can only accept Mastercard and Visa at this time.
If you are not happy with the products that you have ordered from BrushLab.com, you may return the item(s) within 30 days of purchase. Unfortunately BrushLab cannot issue refunds for products that have been already used, unless the products in question are clearly defective. Please include the original invoice in the package and retain a copy of your records. We regret that shipping expenses are non-refundable unless the item is defective.
Shipping and Handling
Orders placed by 1:00 pm Eastern Standard Time (EST) Monday through Friday will be processed that same day. Orders received after 1:00 pm on Friday through Sunday will be process on Monday. Most express shipments will be received the next business day if ordered before 12:00 pm EST Monday-Friday during non-holiday periods.
INTERNATIONAL SHIPPING AND OTHER FEES
All Carriers are considered when shipping International packages. Shipments outside of the U.S may be subject to fees such as "import customs fees" which include Customs, Duties, Taxes, Broker Fees and other similar fees. These "fees" are typically collected by the shipping carrier in your area, and are NOT collected for our benefit. These "import" fees are not a part of our shipping charges. These are fees imposed by your country's customs laws. Please contact your local carriers and customs department to learn more about these fees. You the importer will be responsible for all "fees" which may be imposed by your country's customs laws including but not limited to duties, taxes, brokerage fees and other fees that may apply at the time package is delivered to you. If you would like to specify a carrier in particular, you must contact us in advance before we process and ship out your order. You may contact us (toll free) at 888-427-8455 M-F 9-5 EST.